CapZen IT service management (ITSM) is a model that empowers an corporation to augment business value from the utilization of information technology.

ITSM postures IT services as the key means of supplying and achieving value , where an domestic or peripheral IT service provider works with business customers, at the same time taking liability for the correlated costs and risks. CapZen ITSM play across the complete lifecycle of a service, from the unique strategy, through design, transition and into live operation.